Secure self-storage FAQs
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Self-storage refers to the rental of secure and private storage units for individuals and businesses to store their belongings or items. These units come in various sizes and are accessible by the renters themselves.
To determine the right size storage unit for your needs, you can consult our storage experts. They will help assess your belongings and provide recommendations based on your requirements. Alternatively, you can use our online size guide for an estimation.
Absolutely. Our self-storage facility is equipped with top-notch security features, including 24/7 surveillance, secure access controls, and well-lit premises. We prioritise the safety and security of your belongings.
For further peace of mind, we can provide protection for your stored goods on a new replacement basis. StoreProtect is an extension to our standard contract that allows us to accept liability for loss or damage to your goods.
Our liability under StoreProtect is accepted on a new replacement basis for most goods you store. However, there are restrictions for some items, such as jewellery, watches, furs, fine art, beers, wines, and electrical items. We cannot offer StoreProtect for motorcars stored outside a unit or food/perishable items.
Please read our Self Storage Agreement and StoreProtect Addendum for full details of the protection we can provide.
To benefit from StoreProtect, you must declare an appropriate new replacement value for all goods stored (known as the Maximum Replacement Value). This figure must be adequate to include all goods at all times.
If you do not opt for StoreProtect, our standard terms limit our liability for your goods to a maximum of £100. Please speak to us if you need any more information.
Our liability under StoreProtect is accepted on a new replacement basis for most goods you store. However, there are restrictions for some items, such as jewellery, watches, furs, fine art, beers, wines, and electrical items. We cannot offer StoreProtect for motorcars stored outside a unit or food/perishable items.
Please read our Self Storage Agreement and StoreProtect Addendum for full details of the protection we can provide.
To benefit from StoreProtect, you must declare an appropriate new replacement value for all goods stored (known as the Maximum Replacement Value). This figure must be adequate to include all goods at all times.
If you do not opt for StoreProtect, our standard terms limit our liability for your goods to a maximum of £100. Please speak to us if you need any more information.
Yes, you can. We offer extended access hours to your storage unit, allowing you to retrieve or store your items whenever it's convenient for you. Please cheque our facility's specific access hours for more details.
We offer flexible rental terms to suit your needs. You can choose short-term or long-term rental options based on your requirements. If your plans change, we strive to accommodate your storage needs accordingly.
While most items are allowed, there are a few restrictions for safety and legal reasons. Items such as perishable goods, hazardous materials, illegal substances, and firearms are not permitted in our storage units. For a complete list, please refer to our terms and conditions or contact our staff.
